Contact Center Software Market Size to Worth US$ 173.9 Billion by 2030

According to the new research report published by Precedence Research, titled “Contact Center Software Market (By Solution: Automatic Call Distribution, Computer Telephony Integration, Call Recording, Dialer, Customer Collaboration, Reporting & Analytics, Interactive Voice Responses, Workforce Optimization, Others; By Service: Integration & Deployment, Support & Maintenance, Training & Consulting, Managed Services; By Deployment: Hosted, On-premise; By Enterprise Size; By End-User) – Global Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2022-2030”, the global contact center software market size is expected to be worth around US$ 173.9  billion by 2030 and is poised to record a yearly growth rate of 19.2% from 2022 to 2030. The study investigates several elements and their consequences on the growth of the all-wheel drive market.

This report focuses on contact center software market volume and value at the global level, regional level and company level. From a global perspective, this report represents the overall contact center software market size by analysing historical data and future prospects. Regionally, this report focuses on several key regions: North America, Europe, the Middle East & Africa, Latin America, etc.

 The research report includes specific segments by region (country), by company, by all segments. This study provides information about the growth and revenue during the historic and forecasted period of 2017 to 2030. Understanding the segments helps in identifying the importance of different factors that aid the market growth.

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The study also provides important advancements in organic and inorganic growth strategies in the worldwide contact center software market. A lot of corporations are prioritizing new launches, product approvals, and other business expansion techniques. In addition, the report offers profiles of contact center software market firms and market strategies. Furthermore, the research focuses on top industry participants, providing information such as company profiles, components and services offered, recent financial data, and key developments.

Contact Center Software Market Report Scope

Also read: Digital Printing Market Size to Worth US$ 49.7 Billion by 2030

Market Key Players

Company profiles have been included in the report, which include essentials such as product portfolio, key strategies, along with all-inclusive SWOT analysis on each player. Company presence is mapped and presented through a matrix for all the prominent players, thus providing readers with actionable insights, which helps in thoughtfully presenting market status and predicting the competition level in the contact center software market.

Some of the prominent players in the contact center software market include

• 8X8, Inc.
• ALE International
• Altivon
• Amazon Web Services, Inc.
• Ameyo
• Amtelco
• Aspect Software
• Avaya Inc.
• Avoxi
• Cisco Systems, Inc.
• Enghouse Interactive Inc.
• Exotel Techcom Pvt. Ltd.
• Five9, Inc.
• Genesys
• Microsoft Corp.
• NEC Corp.
• SAP SE
• Spok, Inc.
• Talkdesk, Inc.
• Twilio Inc.
• UiPath
• Unify Inc.
• VCC Live

Contact Center Software Market Segmentations 

By Solution

• Automatic Call Distribution (ACD)
• Computer Telephony Integration (CTI)
• Call Recording
• Dialer
• Customer Collaboration
• Reporting & Analytics
• Interactive Voice Responses (IVR)
• Workforce Optimization
• Others

By Service

• Integration & Deployment
• Support & Maintenance
• Training & Consulting
• Managed Services

By Deployment

• Hosted
• On-premise

By Enterprise Size

• Large Enterprises
• Small and Medium-Sized Enterprises

By End-User

• Healthcare
• BFSI
• Government
• Consumer Goods and Retail
• Travel and Hospitality
• IT and Telecom
• Others

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa (MEA)

Report Objectives 

• To define, segment, and project the global market size for contact center software market
• To understand the structure of the market by identifying its various sub-segments
• To provide detailed information about the key factors influencing the growth of the market (drivers, restraints, opportunities, and industry-specific challenges)
• To analyze the micro-markets, with respect to individual growth trends, future prospects, and their contributions to the total market
• To project the size of the market and its submarkets, in terms of value, with respect to global. (along with their respective key countries)
• To profile key players and comprehensively analyze their core competencies
• To understand the competitive landscape and identify major growth strategies adopted by players across the globe.
• To analyze the competitive developments such as expansions & investments, new product launches, mergers & acquisitions, joint ventures, and agreements 

TABLE OF CONTENT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Contact Center Software Market 

5.1. COVID-19 Landscape: Contact Center Software Industry Impact

5.2. COVID 19 – Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Contact Center Software Market, By Solution

8.1. Contact Center Software Market, by Solution, 2022-2030

8.1.1. Automatic Call Distribution (ACD)

8.1.1.1. Market Revenue and Forecast (2017-2030)

8.1.2. Computer Telephony Integration (CTI)

8.1.2.1. Market Revenue and Forecast (2017-2030)

8.1.3. Call Recording

8.1.3.1. Market Revenue and Forecast (2017-2030)

8.1.4. Dialer

8.1.4.1. Market Revenue and Forecast (2017-2030)

8.1.5. Customer Collaboration

8.1.5.1. Market Revenue and Forecast (2017-2030)

8.1.6. Reporting & Analytics

8.1.6.1. Market Revenue and Forecast (2017-2030)

8.1.7. Interactive Voice Responses (IVR)

8.1.7.1. Market Revenue and Forecast (2017-2030)

8.1.8. Workforce Optimization

8.1.8.1. Market Revenue and Forecast (2017-2030)

8.1.9. Others

8.1.9.1. Market Revenue and Forecast (2017-2030)

Chapter 9. Global Contact Center Software Market, By Service

9.1. Contact Center Software Market, by Service, 2022-2030

9.1.1. Integration & Deployment

9.1.1.1. Market Revenue and Forecast (2017-2030)

9.1.2. Support & Maintenance

9.1.2.1. Market Revenue and Forecast (2017-2030)

9.1.3. Training & Consulting

9.1.3.1. Market Revenue and Forecast (2017-2030)

9.1.4. Managed Services

9.1.4.1. Market Revenue and Forecast (2017-2030)

Chapter 10. Global Contact Center Software Market, By Deployment 

10.1. Contact Center Software Market, by Deployment, 2022-2030

10.1.1. Hosted

10.1.1.1. Market Revenue and Forecast (2017-2030)

10.1.2. On-premise

10.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 11. Global Contact Center Software Market, By Enterprise Size

11.1. Contact Center Software Market, by Enterprise Size, 2022-2030

11.1.1. Large Enterprises

11.1.1.1. Market Revenue and Forecast (2017-2030)

11.1.2. Small and Medium-Sized Enterprises

11.1.2.1. Market Revenue and Forecast (2017-2030)

Chapter 12. Global Contact Center Software Market, By End-User

12.1. Contact Center Software Market, by End-User, 2022-2030

12.1.1. Healthcare

12.1.1.1. Market Revenue and Forecast (2017-2030)

12.1.2. BFSI

12.1.2.1. Market Revenue and Forecast (2017-2030)

12.1.3. Government

12.1.3.1. Market Revenue and Forecast (2017-2030)

12.1.4. Consumer Goods and Retail

12.1.4.1. Market Revenue and Forecast (2017-2030)

12.1.5. Travel and Hospitality

12.1.5.1. Market Revenue and Forecast (2017-2030)

12.1.6. IT and Telecom

12.1.6.1. Market Revenue and Forecast (2017-2030)

12.1.7. Others

12.1.7.1. Market Revenue and Forecast (2017-2030)

Chapter 13. Global Contact Center Software Market, Regional Estimates and Trend Forecast

13.1. North America

13.1.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.5. Market Revenue and Forecast, by End-User (2017-2030)

13.1.6. U.S.

13.1.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.6.5. Market Revenue and Forecast, by End-User (2017-2030)

13.1.7. Rest of North America

13.1.7.1. Market Revenue and Forecast, by Solution (2017-2030)

13.1.7.2. Market Revenue and Forecast, by Service (2017-2030)

13.1.7.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.1.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.1.7.5. Market Revenue and Forecast, by End-User (2017-2030)

13.2. Europe

13.2.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.5. Market Revenue and Forecast, by End-User (2017-2030)

13.2.6. UK

13.2.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.7. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.8. Market Revenue and Forecast, by End-User (2017-2030)

13.2.9. Germany

13.2.9.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.9.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.9.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.10. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.11. Market Revenue and Forecast, by End-User (2017-2030)

13.2.12. France

13.2.12.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.12.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.12.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.12.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.13. Market Revenue and Forecast, by End-User (2017-2030)

13.2.14. Rest of Europe

13.2.14.1. Market Revenue and Forecast, by Solution (2017-2030)

13.2.14.2. Market Revenue and Forecast, by Service (2017-2030)

13.2.14.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.2.14.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.2.15. Market Revenue and Forecast, by End-User (2017-2030)

13.3. APAC

13.3.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.5. Market Revenue and Forecast, by End-User (2017-2030)

13.3.6. India

13.3.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.7. Market Revenue and Forecast, by End-User (2017-2030)

13.3.8. China

13.3.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.9. Market Revenue and Forecast, by End-User (2017-2030)

13.3.10. Japan

13.3.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.10.5. Market Revenue and Forecast, by End-User (2017-2030)

13.3.11. Rest of APAC

13.3.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.3.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.3.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.3.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.3.11.5. Market Revenue and Forecast, by End-User (2017-2030)

13.4. MEA

13.4.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.5. Market Revenue and Forecast, by End-User (2017-2030)

13.4.6. GCC

13.4.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.7. Market Revenue and Forecast, by End-User (2017-2030)

13.4.8. North Africa

13.4.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.9. Market Revenue and Forecast, by End-User (2017-2030)

13.4.10. South Africa

13.4.10.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.10.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.10.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.10.5. Market Revenue and Forecast, by End-User (2017-2030)

13.4.11. Rest of MEA

13.4.11.1. Market Revenue and Forecast, by Solution (2017-2030)

13.4.11.2. Market Revenue and Forecast, by Service (2017-2030)

13.4.11.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.4.11.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.4.11.5. Market Revenue and Forecast, by End-User (2017-2030)

13.5. Latin America

13.5.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.5. Market Revenue and Forecast, by End-User (2017-2030)

13.5.6. Brazil

13.5.6.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.6.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.6.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.6.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.7. Market Revenue and Forecast, by End-User (2017-2030)

13.5.8. Rest of LATAM

13.5.8.1. Market Revenue and Forecast, by Solution (2017-2030)

13.5.8.2. Market Revenue and Forecast, by Service (2017-2030)

13.5.8.3. Market Revenue and Forecast, by Deployment (2017-2030)

13.5.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)

13.5.8.5. Market Revenue and Forecast, by End-User (2017-2030)

Chapter 14. Company Profiles

14.1. 8X8, Inc.

14.1.1. Company Overview

14.1.2. Product Offerings

14.1.3. Financial Performance

14.1.4. Recent Initiatives

14.2. ALE International

14.2.1. Company Overview

14.2.2. Product Offerings

14.2.3. Financial Performance

14.2.4. Recent Initiatives

14.3. Altivon

14.3.1. Company Overview

14.3.2. Product Offerings

14.3.3. Financial Performance

14.3.4. Recent Initiatives

14.4. Amazon Web Services, Inc.

14.4.1. Company Overview

14.4.2. Product Offerings

14.4.3. Financial Performance

14.4.4. Recent Initiatives

14.5. Ameyo

14.5.1. Company Overview

14.5.2. Product Offerings

14.5.3. Financial Performance

14.5.4. Recent Initiatives

14.6. Amtelco

14.6.1. Company Overview

14.6.2. Product Offerings

14.6.3. Financial Performance

14.6.4. Recent Initiatives

14.7. Aspect Software

14.7.1. Company Overview

14.7.2. Product Offerings

14.7.3. Financial Performance

14.7.4. Recent Initiatives

14.8. Avaya Inc.

14.8.1. Company Overview

14.8.2. Product Offerings

14.8.3. Financial Performance

14.8.4. Recent Initiatives

14.9. Avoxi

14.9.1. Company Overview

14.9.2. Product Offerings

14.9.3. Financial Performance

14.9.4. Recent Initiatives

14.10. Cisco Systems, Inc.

14.10.1. Company Overview

14.10.2. Product Offerings

14.10.3. Financial Performance

14.10.4. Recent Initiatives

Chapter 15. Research Methodology

15.1. Primary Research

15.2. Secondary Research

15.3. Assumptions

Chapter 16. Appendix

16.1. About Us

16.2. Glossary of Terms

Why should you invest in this report?

If you are aiming to enter the global contact center software market, this report is a comprehensive guide that provides crystal clear insights into this niche market. All the major application areas for contact center software are covered in this report and information is given on the important regions of the world where this market is likely to boom during the forecast period of 2022-2030 so that you can plan your strategies to enter this market accordingly.

Besides, through this report, you can have a complete grasp of the level of competition you will be facing in this hugely competitive market and if you are an established player in this market already, this report will help you gauge the strategies that your competitors have adopted to stay as market leaders in this market. For new entrants to this market, the voluminous data provided in this report is invaluable.

Contact Us:

Mr. Alex

Sales Manager

Call: +1 9197 992 333

Email: sales@precedenceresearch.com

Web: https://www.precedenceresearch.com

 

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